Privacy policy

Who is the controller of your data?

• Identity: ALHAMBRA VALPARAÍSO OCIO Y CULTURA S.L.
• Tax ID (NIF): B18609719
• Postal address: C/ San Antón 72, Ed. Real Center, 1º izquierda, local 39. 18005 Granada (Spain).
• Telephone: +34 958 918 029
• Email: info@alcazarsevilla.info

For what purpose do we process your personal data?

• To comply with the duty to inform and/or obtain the consents required by European personal data protection regulations, or any other legally established obligation.
• To handle enquiries, requests for information, quotations and applications, answering and responding to them.
• To manage the actual provision of services, orders or products related to our commercial and economic activity.
• If you send us your CV or apply for any job offers we may publish, we will process your data in order to assess and manage your job application and, where appropriate, carry out the actions necessary for the selection and recruitment of staff, in order to offer positions that match your profile. Unless otherwise indicated, providing the requested data is necessary, so failure to provide it will prevent the selection process from continuing.

How long will we process your data?

The personal data you provide will be kept for as long as the contractual or commercial relationship remains in force, or for a period of four years from the last business relationship, in accordance with tax regulations.

However, only if you have given us your consent for commercial communications, our organisation will continue to keep your information in order to send you commercial communications that we consider of interest to you, for as long as you do not request its erasure. The data will subsequently be erased in accordance with data protection regulations, which means that it will be blocked and available only at the request of judges and courts, the Public Prosecutor’s Office or the competent Public Administrations during the limitation period of any actions that may arise and, once this has elapsed, it will be completely deleted. You may always exercise the rights granted to you by current regulations by contacting us by whichever means is most convenient for you.

Why do we process your data?

The legal basis for processing your personal data may vary according to the purposes above, and includes:

1. The application of pre-contractual measures, or the contractual relationship itself for the provision of the service requested, on the basis of the performance of the service contract necessary to carry out the business transaction.
2. Your express consent as the data subject, for example for possible commercial communications or for the collection and processing of CVs in possible selection processes of the organisation.
3. The legitimate interest of the organisation in responding to requests for information, customer loyalty, resolving enquiries and improving the quality of our products and services in order to serve you in a more personalised way.

To which recipients will your data be disclosed?

As a general rule, your data will not be disclosed to any third party, except where required by current legal obligations. Should this change, you will be duly informed and your consent to such disclosure will be requested. We also inform you that no international transfers will be made, except as indicated below regarding the analytics tools.

However, for the proper provision of services (for example, web hosting, support, the booking platform or email marketing), various service providers contracted by our organisation (data processors) may have access to the personal information necessary to perform their functions, with the sole aim of ensuring the proper development of the contractual and/or commercial relationship and complying with the organisation’s legal obligations.

These services provided by third parties are necessary for our activity and, at all times, the processing of the data they carry out is governed by a contract binding the processor to our organisation. Under no circumstances will they use the information for other purposes, and they will process it in accordance with the guidelines stipulated by our organisation, in line with its privacy policy and current data protection regulations.

Our organisation, in its commitment to user privacy and data protection, will only choose service providers that offer sufficient guarantees to implement appropriate technical and organisational measures, so that the processing complies with the applicable data protection legislation and ensures the protection of the user’s rights.

What are your rights when you provide us with your data?

Everyone has the right to obtain confirmation as to whether or not we are processing personal data concerning them. In this regard, you have the right to request:

• Access. To obtain from the controller confirmation as to whether or not data concerning you are being processed, as well as detailed information about certain aspects of the processing being carried out.
• Rectification. To obtain the rectification of inaccurate personal data concerning you, or the completion of any that are incomplete.
• Erasure. To request the erasure of your personal data; in any case, erasure will be subject to the limits established in the governing regulations.
• Restriction of processing. To request the restriction of the processing of your personal data.
• Objection to processing. In certain circumstances and for reasons related to your particular situation, to object to the processing of your data. The organisation will stop processing the data, except for compelling legitimate grounds or the exercise or defence of possible claims.
• Portability. To receive the personal data concerning you that you have provided to a controller in a structured, commonly used and machine-readable format, and to transmit them to another controller.

You may exercise these rights by contacting the controller, using the contact details provided at the beginning of this document. If you would like further information on exercising your rights, you can also contact the Spanish Data Protection Agency (Agencia Española de Protección de Datos).

You also have the right to withdraw at any time the consent given for any specific purpose, without affecting the lawfulness of processing based on consent before its withdrawal. If you consider that your rights have not been properly respected, you may lodge a complaint with the Spanish Data Protection Agency (C/ Jorge Juan 6, 28001 Madrid · www.aepd.es).

Cookies and web analytics

Only if you accept them in the cookie notice (managed with CookieFirst) do we use Google tools (Google Analytics and Google Ads, through Google Tag Manager) to measure visits and our advertising. In that case, Google Ireland Ltd. processes browsing data and may transfer it to the United States under the EU-US Data Privacy Framework. You can change your choice at any time. More information in our cookie policy.

Booking platform

Bookings are processed with TuriTop, the booking platform we use (data processor), which receives the data needed for the booking and payment.