GENERAL CONDITIONS

It is essential to show the confirmation voucher (print or mobile phone) to our staff on the day of the visit. This voucher is valid as a receipt of payment.

The cancellation of the reservation, once confirmed, will involve some expenses:

A.-Services / General visits:

• Cancellations made more than 72 hours prior to the time of service, will be refunded except € 8 for management expenses.
• Cancellations made less than 72 hours in advance will not have any refund.
• NOT SHOWING UP OR ARRIVING LATE AT THE TIME INDICATED AT THE MEETING POINT IMPLIES THE LOSS OF THE RIGHT OF THE VISIT AND THE NON-RETURN OF THE AMOUNT OF THE SERVICE.
• Cancellations and modifications of reservations must be requested in writing from your customer area.

B.- Visits Real Alcazar:

1. Private Visits Real Alcazar:
   • The amounts delivered for tickets and their management will not be refunded.
   • Cancellations made less than 72 hours in advance, will not have any refund.
   • ONCE THE VISIT IS CONFIRMED, THE AMOUNT OF THE ENTRY WILL NOT BE RETURNED UNDER ANY CONCEPT.
   • NOT SHOWING UP OR ARRIVING LATE AT THE TIME INDICATED AT THE MEETING POINT IMPLIES THE LOSS OF THE RIGHT OF THE VISIT AND THE NON-RETURN OF THE AMOUNT OF THE SERVICE.
2. Daily visits in Group / Regular tour:
   • Cancellations 15 days before your visit will be reimbursed except € 8 for management expenses.
   • Cancellations made less than 15 days before your group visit, will not have any refund.
   • NOT SHOWING UP OR ARRIVING LATE AT THE TIME INDICATED AT THE MEETING POINT IMPLIES THE LOSS OF THE RIGHT OF THE VISIT AND THE NON-RETURN OF THE AMOUNT OF THE SERVICE.
3. Documentation and identification.
   • You must keep the entry during the entire itinerary. In case of loss you can not continue with the visit.
   • It is COMPULSORY totake your documentation (DNI/Passport) on the day of the visit. If the information provided does not match the visitor's, the Real Alcazar may prevent access to the monument.
   • In case of requesting identification data to make the visit to the Real Alcazar, you will have 24 hours to provide them or the reservation will be canceled, in this case a charge of 8 euros will be applied for processing costs.

As stated in article 44 of Law 7/1996, dated January 15, on Retailing, we inform you that our products, given Their special nature, are not subject to the right of withdrawal.

By registering for our visits, you fully accept the General Conditions and the content of what is published on this website, which is your commitment to us and the Our with you.

The information contained in this website, such as itineraries, schedules, are true at the time of publication of this website, any alteration or change since Its publication, inaccuracy or variation can not be considered as misleading advertising by the organizing company.

In case of any variation in a visit, it will be informed at the time of booking or at the beginning of the service, The one provided by the guide at the beginning of the visit. Any of the places provided in the development of each of the visits, may be replaced by another of similar category or characteristics, if special circumstances or force majeure oblige us to do so.

The abandonment or separation of the group during the visit, for reasons not attributable to the Organization, entails the loss of any claim right.

In regular visits, if there is no possibility to do a group in a single language, sometimes the visit could be done in two languages.

Please note that visits requiring transport may take a few minutes due to traffic.

This company, as well as its collaborating companies, are not responsible for the waits that might originate in the accesses of the monuments to be visited, either by the organization And / or internal management of the monument.

According to our privacy policy, depending on the service contracted, your Personal data as well as those of your credit card may be transferred to other collaborating companies.

If you contract with us the service of renting of systems of receivers (book In case of loss of any of the equipment, you must pay € 45 for each receiver and € 5 for each handset.

For any question arising from the interpretation or application of the conditions contained in this website and for the fulfillment of the obligations of the acceptance of the same Derive, both the client and the organizing company are subject to the jurisdiction and jurisdiction of the Courts of the city where the service is developed, with resignation to any other Jurisdiction.