Tour conditions
You must show the confirmation voucher (printed or on your phone) to our staff on the day of the tour. This voucher is valid as a receipt of payment.
Cancellations
Cancelling a booking once it has been confirmed will incur charges:
A. General services and tours
- Cancellations made more than 72 hours before the time of the service will be refunded except for 8 € in handling fees.
- Cancellations made less than 72 hours in advance will not be refunded at all.
- Cancellations and changes to bookings must be requested in writing to info@alcazarsevilla.info.
B. Tours of the Royal Alcázar
1. Private tours of the Royal Alcázar
- Amounts paid for tickets and their handling will not be refunded at all.
- Cancellations made less than 72 hours in advance will not be refunded at all.
- Once the tour has been confirmed, the price of the ticket will not be refunded under any circumstances.
2. Daily group tours (regular tours)
- Cancellations made up to 15 days before your group tour will be refunded except for 8 € in handling fees.
- Cancellations made less than 15 days in advance will not be refunded at all.
3. Royal Alcázar ticket and audio guide
- Once the purchase has been made, no changes or cancellations are allowed.
Not turning up, or arriving late at the meeting point at the stated time, means losing the right to the tour, and the price of the service will not be refunded.
As established in article 44 of Law 7/1996, of 15 January, on the Regulation of Retail Trade, we inform you that, owing to their special nature, our products are not subject to the right of withdrawal.
Documents and identification
- You must keep your ticket throughout the visit. If it is lost, you will not be able to continue the visit.
- You must carry your identity document (ID card or passport) on the day of the tour. If the details provided do not match those of the visitor, the Royal Alcázar may refuse access to the monument.
- If we ask you for identification details in order to arrange the visit to the Royal Alcázar, you will have 24 hours to provide them or the booking will be cancelled; in that case a charge of 8 € in processing fees will apply.
Tour conditions
By signing up for our tours, you fully accept the General Conditions and the content published on this website, which are your commitment to us and ours to you.
The information contained on this website, such as itineraries and times, is correct at the time of publication; any alteration or change since its publication, inaccuracy or variation cannot be considered misleading advertising by the organising company.
Should there be any variation in a tour, you will be informed at the time of booking or at the start of the service, the valid and definitive information being that provided by the guide at the start of the tour. Any of the places included in each tour may be replaced by another of a similar category or characteristics if special circumstances or force majeure oblige us to do so.
Should the organising company be forced to cancel the service booked, the amounts charged will be refunded immediately and customers will be offered the alternative dates available. No compensation will be payable.
Leaving or separating from the group during the tour, for reasons not attributable to the organisers, entails the loss of any right to claim.
On regular tours, if it is not possible to form a group in a single language, the tour may occasionally be given in two languages.
This company, as well as its partner companies, is not responsible for any waiting that may occur at the entrances to the monuments visited owing to the organisation or internal management of the monument.
In accordance with our privacy policy, depending on the service booked, your personal data may be passed on to other partner companies.
Law and jurisdiction
These conditions are governed by Spanish law. For any matter arising from their interpretation or application, if the customer is a consumer, the Courts and Tribunals of their place of residence shall have jurisdiction, in accordance with consumer and user protection regulations. If the customer is not a consumer (companies, agencies or other professionals), the parties submit to the Courts and Tribunals of Granada.