Legal notice
Identification details of the owner
In compliance with article 10 of Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), you are hereby informed that the domain www.alcazarsevilla.info is owned by:
- Owner: ALHAMBRA VALPARAÍSO OCIO Y CULTURA S.L.
- Tax ID (C.I.F.): B-18609719
- Registered address: Calle San Antón 72, Ed. Real Center, 1º izquierda, local 39, 18005 Granada (Spain)
- Registration: Granada Commercial Register, Volume 993, Book 0, Folio 221, Section 8, Sheet GR 20241, Entry 1
- Contact: info@alcazarsevilla.info · tel. +34 958 918 029
www.alcazarsevilla.info is not the official website of the Royal Alcázar of Seville and has no connection whatsoever with any official body linked to it.
1. General conditions and their acceptance
These general conditions (hereinafter, the “General Conditions”) govern the use of the website service “www.alcazarsevilla.info” (hereinafter, the “Website”) which ALHAMBRA VALPARAÍSO OCIO Y CULTURA S.L., with Tax ID (C.I.F.) B-18609719, registered in the Granada Commercial Register, Volume 993, Book 0, Folio 221, Section 8, Sheet GR 20241, Entry 1 (hereinafter, “alcazarsevilla.info”), makes available free of charge to Internet users.
Use of the Website confers the status of user of the Website (hereinafter, the “User”) and implies the User’s full and unreserved acceptance of each and every one of the General Conditions in the version published by alcazarsevilla.info at the very moment the User accesses the Website. Consequently, the User must read the General Conditions carefully every time he or she intends to use the Website.
The use of certain services offered to Users through the Website is subject to specific conditions of their own which, as the case may be, replace, complete and/or modify the General Conditions (hereinafter, the “Specific Conditions”), in particular our booking conditions. Therefore, before using such services, the User must also read the corresponding Specific Conditions carefully.
Likewise, use of the Service is also subject to all the notices, rules of use and instructions brought to the User’s attention by alcazarsevilla.info, which complete the provisions of these General Conditions insofar as they do not conflict with them.
2. Purpose
ALCAZARSEVILLA.INFO aims to be a useful place for all those individuals, travel agencies, tour operators, companies and associations who wish to get to know the Royal Alcázar of Seville and book their visit in the most convenient way.
On our site you can buy tickets with audio guide and book group and private guided tours of the Royal Alcázar of Seville and the Cathedral, and find information about its history, its palaces and gardens, opening hours and tickets.
alcazarsevilla.info is not the official website of the Royal Alcázar of Seville and has no connection whatsoever with any official body linked to it. The monument’s opening hours, prices and rules are set by its administration and may change.
3. Obligation to make proper use of the Website and the Services
The User undertakes to use the Website and the Services in accordance with the law, these General Conditions, generally accepted morals and good customs, and public order. The User undertakes to refrain from using the Website and the Services for purposes or with effects that are unlawful, contrary to the provisions of these General Conditions, harmful to the rights and interests of third parties, or which in any way may damage, disable, overload or impair the Website and the Services or prevent the normal use or enjoyment of the Website and the Services by Users.
4. Means of obtaining Contents
The User must refrain from obtaining, or even attempting to obtain, information, messages, graphics, drawings, sound and/or image files, photographs, recordings, software and, in general, any kind of material accessible through the Website or the Services (hereinafter, the “Contents”) using means or procedures other than those which, as the case may be, have been made available for this purpose or indicated for this purpose on the web pages where the Contents are found or, in general, those normally used on the Internet for this purpose, provided that they do not entail a risk of damage to or disabling of the Website, the Services and/or the Contents.
5. Proper use of the Contents
The User undertakes to use the Contents diligently, properly and lawfully and, in particular, undertakes to refrain from (a) using the Contents in a way, for purposes or with effects contrary to the law, to generally accepted morals and good customs or to public order; (b) reproducing or copying, distributing, making available to the public through any form of public communication, transforming or modifying the Contents, unless authorised by the holder of the corresponding rights or legally permitted; (c) removing, circumventing or manipulating the “copyright” and other data identifying the rights of alcazarsevilla.info or of their holders incorporated in the Contents, as well as the technical protection devices, digital fingerprints or any information mechanisms that the Contents may contain.
6. Inclusion of hyperlinks allowing access to the web pages of the Website and to the Services
Users and, in general, those persons who intend to establish a hyperlink between their web page and the Website (hereinafter, the “Hyperlink”) must comply with the following conditions: (a) the Hyperlink will only allow access to the web pages of the Website, but may not reproduce them in any way; (b) no hyperlinks will be established with web pages of the Website other than the home page of the Website or of the Services; (c) no frame or browsing environment will be created over the web pages of the Website; (d) no false, inaccurate or incorrect statements or indications will be made about the web pages of the Website and the Services and, in particular, it will not be stated or implied that alcazarsevilla.info has authorised the Hyperlink or that it has supervised or in any way assumed the contents or services offered or made available on the web page on which the Hyperlink is established; (e) with the exception of those signs forming part of the Hyperlink itself, the web page on which the Hyperlink is established will not contain any trademark, trade name, shop sign, name, logo, slogan or other distinctive signs belonging to alcazarsevilla.info; (f) the web page on which the Hyperlink is established will not contain information or contents that are unlawful, contrary to generally accepted morals and good customs or to public order, nor will it contain contents contrary to any third-party rights.
The establishment of the Hyperlink does not in any case imply the existence of relations between alcazarsevilla.info and the owner of the web page on which it is established, nor the acceptance and approval by alcazarsevilla.info of its contents or services.
7. Personal data
In order to use some of the Services, Users must first provide alcazarsevilla.info with certain personal data (hereinafter, the “Personal Data”). alcazarsevilla.info will process the Personal Data for the purposes and under the conditions defined in its privacy policy.
8. Use of the Website, the Services and the Contents under the sole responsibility of the User
The User is aware of and voluntarily accepts that the use of the Website, the Services and the Contents takes place, in all cases, under his or her sole and exclusive responsibility.
9. Exclusion of warranties and liability
9.1. Exclusion of warranties and liability for the operation of the Website and the Services
9.1.1. Availability, continuity and usefulness. alcazarsevilla.info uses all the technical and organisational means within its reach to ensure the proper operation of the Website and the Services. However, to the extent permitted by the legislation in force applicable to the protection of consumers and users, alcazarsevilla.info does not absolutely guarantee the availability and uninterrupted continuity of the operation of the Website when this is due to force majeure, technical problems with the Internet network, supply cuts or other incidents beyond its reasonable control.
Consequently, alcazarsevilla.info excludes its liability for any damages that may arise from the temporary unavailability of the Website caused by the exempting causes described, always without prejudice to the inalienable rights of consumers and users in the event of a breach of contract.
9.1.2. Privacy and security in the use of the Website. alcazarsevilla.info applies strict technical and organisational security measures to guarantee privacy and security in the use of the Website. However, it cannot guarantee the absolute invulnerability of its systems against cyber attacks by third parties carried out maliciously and unforeseeably.
Consequently, and unless there is wilful misconduct or gross negligence on the part of the company in the adoption of such security measures, alcazarsevilla.info excludes its liability for damage or alterations caused by unauthorised third parties, without prejudice to the obligations imposed on it by data protection regulations (GDPR) and consumer legislation.
9.2. Exclusion of warranties and liability for the Contents
9.2.1. Quality. alcazarsevilla.info takes reasonable measures to ensure that the Website is free of viruses and harmful elements. However, the User accepts that it is not possible to guarantee 100 % the absence of harmful computer elements introduced by third parties into Internet systems. Therefore, alcazarsevilla.info excludes its liability for damage to the User’s computer systems (software and hardware) that is not directly attributable to it through a lack of technical diligence.
9.2.2 and 9.2.3. Lawfulness, reliability, usefulness, truthfulness and timeliness. alcazarsevilla.info strives to keep the information on the Website up to date and accurate. However, alcazarsevilla.info excludes, to the fullest extent permitted by the legal system and consumer and user legislation, liability for damages of any kind that may be due to improper use of the Website by Users, or to the temporary unsuitability of the contents when they depend on external sources, such as the opening hours, prices or rules published by each establishment.
Under no circumstances shall these exclusions limit or condition the legal liability assumed by alcazarsevilla.info towards the consumer or user in the actual provision of the services contracted, which shall be governed by the corresponding Specific Conditions of Contract accepted at the time of purchase.
9.3. Exclusion of warranties and liability for services provided by third parties through the Website
alcazarsevilla.info excludes its liability for damages of any kind that may be due to services provided by third parties through the Website, except in those cases in which the legislation in force applicable to the protection of consumers and users (TRLGDCU) expressly prevents such exclusion or limitation of liability towards the end user.
9.4. Exclusion of warranties and liability for information, contents and services hosted outside the Website
The Website makes available to Users technical linking devices (such as, among others, links, banners and buttons), directories and search tools that allow Users to access websites belonging to and/or managed by third parties (hereinafter, “Linked Sites”). The sole purpose of installing these links, directories and search tools on the Website is to make it easier for Users to search for and access the information, contents and services available on the Internet.
alcazarsevilla.info does not offer or market, either itself or through a third party, the information, contents and services available on the Linked Sites, nor does it control them in advance, approve, monitor or endorse them. The User must therefore exercise extreme caution in assessing and using the information, contents and services existing on the Linked Sites.
In strict compliance with article 17 of Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), alcazarsevilla.info assumes no liability for damages of any kind that may be due to the operation, availability, accessibility or contents of the Linked Sites, unless it has actual knowledge that the activity or information to which they refer is unlawful or harms the property or rights of a third party that are liable to compensation, and has not acted with due diligence to remove or disable the corresponding link.
9.5. Exclusion of warranties and liability for the use of the Website, the Services and the Contents by Users
alcazarsevilla.info is under no obligation to control, and does not control, the use that Users make of the Website, the Services and the Contents. In particular, alcazarsevilla.info does not guarantee that Users use the Website, the Services and the Contents in accordance with these General Conditions and, where applicable, the Specific Conditions that may apply, nor that they do so diligently and prudently. Nor is alcazarsevilla.info under any obligation to verify, and it does not verify, the identity of Users, or the truthfulness, validity, completeness and/or authenticity of the data that Users provide about themselves to other Users.
alcazarsevilla.info excludes any liability for damages of any kind that may be due to the improper, unlawful or negligent use of the services and contents by Users, or to the impersonation of a third party by a User. All of the above is without prejudice to the obligations to cooperate with the competent bodies, authorities and State Security Forces and Corps that current regulations impose on information society service providers, and always without prejudice to the basic and inalienable rights of consumers and users (TRLGDCU).
10. No licence
alcazarsevilla.info does not grant any licence or authorisation of use of any kind over its industrial and intellectual property rights or over any other property or right related to the Website, the Services or the Contents, unless expressly authorised.
11. Procedure in the event of unlawful activities
If any User or third party considers that there are facts or circumstances revealing the unlawful nature of the use of any content and/or the carrying out of any activity on the web pages included in or accessible through the Website and, in particular, the infringement of intellectual or industrial property rights (patents, industrial models and designs, trademarks and trade names, etc.) or other rights, they must send a notification to alcazarsevilla.info containing the following: (a) personal details: name, address, telephone number and email address of the claimant; (b) specification of the alleged unlawful activity carried out on the Website and, in particular, in the case of an alleged infringement of rights, a precise and specific indication of the protected contents and of their location on the web pages; (c) facts or circumstances revealing the unlawful nature of that activity; (d) in the case of an infringement of rights, an authentic or equivalent signature, with the personal details of the holder of the rights allegedly infringed or of the person authorised to act in their name and on their behalf; (e) an express and clear statement, under the claimant’s responsibility, that the information provided in the notification is accurate and of the unlawful nature of the use of the contents or of the carrying out of the activities described.
These notifications must be sent to: info@alcazarsevilla.info · tel. +34 958 918 029 · Calle San Antón 72, Ed. Real Center, 1º izquierda, local 39, 18005 Granada.
12. Duration and termination
The provision of the service of the Website and of the other Services is, in principle, of indefinite duration. alcazarsevilla.info is, however, authorised to terminate or suspend the provision of the service of the Website and/or of any of the Services at any time, without prejudice to any provisions in this respect in the corresponding Specific Conditions. Whenever reasonably possible, alcazarsevilla.info will give prior notice of the termination or suspension of the provision of the service of the Website and of the other Services.
13. Applicable law and jurisdiction
The use of this website and the contracting of the services offered on it are governed by Spanish law.
For the resolution of any dispute or conflict arising from the provision of our services, the parties submit to the Courts and Tribunals of the consumer’s place of residence, in strict compliance with the regulations in force on the protection of consumers and users (TRLGDCU).
Should the services be contracted by a user who does not have the legal status of consumer or user (such as companies, agencies or other professionals), the parties expressly submit to the jurisdiction of the Courts and Tribunals of the city of Granada.
14. Complaints and claims
In accordance with article 21 of Royal Legislative Decree 1/2007 (TRLGDCU) and Decree 472/2019 of the Junta de Andalucía, ALHAMBRA VALPARAÍSO OCIO Y CULTURA S.L. makes official Complaint and Claim Forms available to consumers and users. Users may request them or submit any complaint or claim by email to info@alcazarsevilla.info, by phone on +34 958 918 029, or by post to: Calle San Antón 72, Ed. Real Center, 1º izquierda, local 39, 18005 Granada. The company will reply to claims as soon as possible and, in any case, within fifteen days.
To ensure maximum transparency and make it easier to exercise their rights, consumers can access the Junta de Andalucía’s electronic Complaint and Claim Forms system at the following link: juntadeandalucia.es/salud/hoja, and find detailed information on the official claims procedure on the regional consumer affairs portal: juntadeandalucia.es – Consumo – Reclamaciones.
Likewise, in accordance with art. 14.1 of Regulation (EU) 524/2013, we inform you of the existence of the European Commission’s online dispute resolution platform, available at the following link: ec.europa.eu/consumers/odr.