Customer area and booking management
Here we explain how to check your booking, request changes or cancel it.
Bookings made on this website
When you complete your booking you receive your confirmation voucher by email (for the ticket with audio guide, the tickets and the audio guide instructions). Show it printed or on your phone on the day of your visit.
If you can’t find it, check your spam folder. For changes or cancellations, write to us at info@alcazarsevilla.info giving your name and the date of the visit; please read the tour conditions first.
Booking system customer area
If you are already a registered customer of our booking system, you can access your customer area. To be a registered customer you must have previously filled in a form requesting one of our services. Our booking system is hosted on a secure server: information is sent encrypted (SSL).
Need help?
Call us on +34 699 34 11 42 or write to us at info@alcazarsevilla.info.